Enterprise Content Management (ECM)

Voice

To bring you the most comprehensive voice data management services available, DPF partners with one of the leading providers of inbound and outbound Interactive Voice Response (IVR) services that delivers and manages customized world-class call center solutions to meet the needs of their business and their customers.

Their web-based automated call-distribution, hosted architecture, and complete reporting is enhanced with a unique approach to product design, service and support which drives high quality application, customer satisfaction and generates measurable results.

Electronic Content Management

The capture, management and archiving capabilities of DPF's secure Electronic Content Management infrastructure allows for the receipt of voice recording files (mp3, wav and txt data files) over encrypted sftp connection and stores them for long term mandated retention and disposition cycle. Additional information is captured from inbound and outbound dialing which provides the necessary data for in-depth analysis which will advance business productivity, caller satisfaction and legal compliance requisites.

Together with our partners, DPF can help to provide your business with an end-to-end solution for voice data management, from initial capture to recovery.

 

For additional information, contact a DPF Data Services sales representative today.